What is the SLA on hosted instances??
3CX uses known hosting providers to facilitate the operation of your instance. Their SLA is currently defined as follows:
- DigitalOcean provides a 99.99% uptime
(mainly used for USA & EU customers)
- Vultr provides
a 99.99% uptime
(used for customers wordwide)
- Google Cloud provides a 99.5% uptime
(mainly used for AU & NZ customers)
- Amazon AWS EC2 provides a 99.99% uptime
(reserved for future use)
You, the customer, can configure on which interval and time the update shall take place to suit your business needs best.
If there is scheduled maintenance, 3CX will inform you about the date and expected duration prior to execution. Those are not accounted in the given provider's SLA.