Restriction on Hosted by 3CX

    In order to guarantee the operation of our hosted instances, there are some rules and restrictions in place.


    • You must use:
      • Supported SIP Trunks which are certified by 3CX
      • Supported IP Phones on default provisioning templates
      • Must connect IP Phones via the 3CX SBC or use 3CX APPs instead*
    • You do not have access to:
      • Network Settings
      • Instance Manager (enabled by default)
      • Parameter table
      • License Key Tab (and replace license key function)
      • Web-terminal from the dashboard  
      • Console Restrictions on Security Settings  
    • You cannot change:
      • Recording quota
      • Recording local path
      • Voicemail quota
    • Other things you can not have :
      • Perpetual Licenses
      • SSH Access
      • Custom FQDNs
      • Custom IP-phone Templates  
      • Call Flow Designer (CFD)
      • Scriptable IVRs
      • HA Configuration / Failover
      • Fidelio / Mitel SX200 for Hotel Integration 
      • CDR Logs via Passive Socket mode
    *3CX recommends remote office users use 3CX APPs (Android, iOS, and Windows) or the 3CX WebAPPs (WebClient and Browser Extension).  For offices with IP-Phones, the use of the 3CX SBC is mandatory!